Informal Comm in CMC

1. Kraut, R. E., Fish, R.S., Root, R.W., & Chalfonte, B.L. (1990). Informal communication in organizations: Form, function, and technology. In S. Oskamp & S. Spacapan (Eds). Human reactions to technology: The Claremont
Symposium on applied social psychology (pp. 145-199). Beverly Hills, CA: Sage.

2. Isaacs, E., Walendowski, A., Whittaker, S., Schiano, D. J. & Kamm, C. (2002). The character, functions, and styles of instant messaging in the workplace. Proceedings CSCW 2002 (pp. 11-20). NY: ACM Press.

3. Zhao, D. & Rosson, M.B. (2009). How and why people Twitter: The role that micro-blogging plays in informal communication at work. Proceedings of GROUP 2009 (pp. 243-252). New York: ACM

How to facilitate Informal Comm in CMC?

Media tools:
1. PARC

2. CaveCat: show availability by door icon, which can be improved by adding a senser on the door.

3. VideoWindow (Bellcore)

4. Cruiser: late 80s

5. Autocruiser: system supplied availability

6. Montage: (~1993): Multimedia Glances for Distributed Groups
1) A small window
2) The window can fade in and fade out
3) One person can interrupt no matter the other person is busy or not
4) User can type in the status to add more features
5) User can leave notes on the other person's desktop
6) Users can share image and make marks on it